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Some subjects seem too hot for a group to discuss sanely. Let Ron Kraybill, professor of Conflict Studies, show you how to help people hear each other when they feel like shouting. Here is how to focus on the issues at stake rather than having a war of personalities; how to employ actual practices for better understanding (interviews, small-group discussions, role-reversal presentations); and how to move a group toward making a decision that all can honestly support.

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